The challenge
Standards varied across a geographically dispersed office portfolio. The client needed a single provider able to create consistent delivery, clearer accountability and proactive communication without unsettling transferred colleagues.
Our approach
Peartree mobilised all locations through site assessments, tailored induction and visible senior support. Dedicated regional account managers introduced weekly visits and monthly performance reviews, while Peartree 360 gave the client live access to audits, health and safety records, invoices and issue escalation.
Client benefits
- Consistently high audit scores across the full national portfolio.
- Faster issue resolution through local management and an established support network.
- Real-time performance visibility replaced fragmented reporting and strengthened governance.
- A people-first mobilisation supported high retention and continuity of service.