Quality

Being accredited with ISO 9001 we set incredibly high standards, but we’re always looking at ways to improve. Our clients premises are monitored and managed to the highest standards, our operations are accountable, and performance managed within a transparent client focused organisation. Proactive account management support is key to service excellence.

Using Peartree 360 we can now easily monitor and report on operational performance for all our clients. We offer a structured approach to quality scoring against agreed service levels. Real time quality audits can be completed with clients, collecting scoring data, comments and signatures. Performance trends are instantly available to your Peartree 360 dashboard. You can learn more about Peartree 360 on our Innovation page.

Our approach, use of innovative technology and client retention are unrivalled within our sector.

Leaders in Innovation that adds tangible value for our clients