The our bespoke QA application means we can now easily monitor operational performance for all of our clients, and as such we are able to offer a structured approach to quality monitoring against agreed service levels. Live quality monitoring inspections can be carried out with our client in attendance, collecting scores, comments and signatures. Performance reports can easily be extracted, instantly analysed and emailed to our Head Office for review.
Our investment in new technology (that supports and benefits our clients, managers and staff) has been a fundamental part of our service model. Real time audits, 4G enabled ordering, online training and the flow of information are crucial to our service. We are the only national cleaning company that provides all of its management with the iPads.