We deliver training using a number of formats, such as on-line training, tool box talks and one to one individual sessions using either our own operational management team or specialist external providers.
As a diverse organisation, we employ a large multi-cultural workforce where English is a second spoken language. To ensure our employees fully understand our values and their duties, we have developed our own training module delivered in Spanish, Portuguese and Polish.
The presentation welcomes the employee to our company and goes on to cover areas such as conduct, performance, attendance, and health and safety. Following on from this, various "How to" topics are covered such as removal of waste, dusting, vacuuming and washroom cleaning. Each topic is introduced and the correct method demonstrated and narrated. A separate supervisor section is also included, describing the role and expectation we place on our supervisors. It covers subjects including site administration and quality control.
At the end of each video clip, the employee is taken to a new screen where a series of competency questions are displayed. The employee answers each multiple choice question and the results are sent to the relevant Operations Manager, and payroll department where an digital competency certificate is held on the employee's file.
Using this innovative web based learning delivered through our website, we can ensure all personnel are fully trained and have passed the competency questionnaire prior to entering our client's premises.