All of our contracts are monitored to the highest standards, ensuring our operations are fully accountable and performance managed within a transparent client focussed organisation.
Our bespoke QA application means we can now easily monitor operational performance for all of our clients, and as such we are able to offer a structured approach to quality monitoring against agreed service levels. Live quality monitoring inspections can be carried out with our client in attendance, collecting scores, comments and signatures. Performance reports can easily be extracted, instantly analysed and uploaded to Peartree 360.
Our investment in new technology (that supports and benefits our clients, managers and staff) has been a fundamental part of our service model. Real time audits, online ordering, online training and the flow of information are crucial to our service.
Client satisfaction and contract retention is the key to our success and we always strive to improve the services we offer.